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All rights reserved Archos Repairs Service (part of Sat-Nav Repairs LTD)

Other repairs
Mobile phones repairs
www.europe-repair.com/mobile

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www.satnavrepairservice.com

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www.europe-repair.com/nintendo

Ipod repairs
www.europe-repair.com/ipod

TomTom repairs
www.europe-repair.com/tomtom

PSP repairs
www.europe-repair.com/psp

Computers repairs
www.europe-repair.com/computers


FAQ

How long will my Archos unit be away?

We will aim to have your Archos Unit back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my device to ArchosRepairs.com for repair?

Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.


Where do I send my device?
All the shipping address details are sent to you via email when you complete your repair order.
704 Holloway Road / N19 3NL
London, 
UK

Will i keep my Unit Save data?

The warranty information booklet reads: "Before sending the products to the ArchosRepairs.com  you should remove or delete any private or confidential files or data.
You accept and agree that ArchosRepairs.com will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Archos repairs  strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

LIQUID DAMAGED UNITS DISCLAIMER !!!
 
There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
 
The price quoted will depend on whether there is physical damage to the phone, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
 
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
 
 
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
 
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
 
Please do not blame Archos Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
 
Archos Repair Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?

If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).

Postage?
We return all phones with Royal Mail Special Delivery

Repair While You Wait Service?
We offer repair while you wait service by an appointment on the telephone number: 0203 4324 982


What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?
Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
All rights reserved Archos Repairs Service (part of Sat-Nav Repairs LTD)

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Steve Barker
Repair was done very quickly and well my Archos 605 is just like new again and I would recommend this service to anyone needing their Archos repairing.

Hogie Gilchrist
Excellent service and prompt and speedy delivery,

ALAN PECKHAM
good job well done - speedy - excellent all round

Rod Mayall
Excellent service with a quick turn around and reasonable price! Would recommend to any one who needed support.

Mr J Brooks
The service was very efficient and easy to use

 


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